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#TRAVEL AND TOURISM FACULTY

Passenger Handling Programme

Upon completion of this course, participants will be able to: Understand Departure, Arrival and Transfer processes
Gain insight into rules, regulations, safety and security as it affects the aviation industry Understand Air travel geography, Travel formalities and Air Passenger Services Use the "ideal" process for passenger and baggage that successfully pass through all airlines and government authorities at airports Understand the various entry codes and abbreviations contained in different type of tickets Use and interpret the listed terms and definitions and codes used in airlines reservations

Course Details

Course Fee - NGN 110,000.00
Duration - 5 Days

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Course Content

  • History of Aviation.

  • Phonetic Alphabets.

  • City and Airport Codes.

  • The Airport.

  • Travel Formalities.

  • Passenger Handling Process.

  • Safety and Security.

  • Arrivals and Departures

  • Passenger Ticket and Baggage Check.

  • Introduction to Customer Service.

  • Behind the Frontline & On the Frontline.

  • How to Deal with Difficult Customers.

  • Managing Stress.

Course Fees

Course Fee - NGN 110,000.00
Duration - 5 Days

Enroll Now

Contact Us for More Information

Have questions about our courses or need more information? Reach out to us today and our team will be happy to assist you!