Passenger Handling Programme
Upon completion of this course, participants will be able to: Understand Departure, Arrival and Transfer processes
Gain insight into rules, regulations, safety and security as it affects the aviation industry Understand Air travel geography, Travel formalities and Air Passenger Services Use the "ideal" process for passenger and baggage that successfully pass through all airlines and government authorities at airports Understand the various entry codes and abbreviations contained in different type of tickets Use and interpret the listed terms and definitions and codes used in airlines reservations
Course Content
History of Aviation.
Phonetic Alphabets.
City and Airport Codes.
The Airport.
Travel Formalities.
Passenger Handling Process.
Safety and Security.
Arrivals and Departures
Passenger Ticket and Baggage Check.
Introduction to Customer Service.
Behind the Frontline & On the Frontline.
How to Deal with Difficult Customers.
Managing Stress.
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