IATA International Travel & Tourism + EBT Training Programme – Foundation Level
On completion of the training, participants will: Be proficient in the use of Global Distribution Systems. Be able to complete international travel documents in accordance with the applicable IATA rules and procedures. To answer customer queries, quote rates & supplements, explain conditions and book tour products. Make appropriate travel arrangements and reservations Calculate and quote appropriate airfares Acquire the necessary skills and knowledge to ensure that front-line contact with the customer is remarkable
Course Content
Airfares & Ticketing + EBT (Electronic Booking Tool).
The Business Environment of the Travel and Tourism Industry.
Geography in Travel Planning.
Travel Formalities.
Land Transport Rail 1.
Land Transport Car Camper.
Hotels.
Water Transport Ferry.
Tour Package 1.
Air Transport Essentials.
Customer Services.
Technology in the Travel Industry.
Fundamentals in Airfares & Ticketing
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