Flight Announcer Course
Course Objectives
At the end of this course, participants will acquire the required skills to give information about flight schedules, make boarding calls for travelers, inform the public about flights and make other overhead announcements.
Course Content
- Introduction to Airport Operations
- Communication Skills
- International Phonetic Alphabets
- Effective Communication Technique
- Barriers to Effective Communication
- Introduction to Flight Announcer Training
- Role and Responsibility of Airport Flight Announcer
- Language Proficiency
- Understanding Flight Information
- Airport Codes and Their Corresponding Cities
- Announcing Departure Procedure
- Announcing Arrival Procedure
- Emergency Procedures
- Announcement Scripts
- Customer Service Skill
- Technology Usage
- Legal And Security Consideration
- Simulation Exercise
- Continuous Improvement
- Improving Intelligibility of Airport Terminal Public Address Systems