Cabin Crew Training Ab-Initio Programme

Course Objectives

At the end of the programme, participants should be able to

  • Deliver exceptional and unforgettable customer service, meet and exceed in flight safety and service needs of customers.
  • Handle and manage all difficult customer’s complaints, objections and queries.
  • Understand the psychology of individual differences, cultural diversities and the importance of quality service delivery despite these barriers.
  • Prepare pre-flight passenger handling plans.
  • Handle emergency situations through simulation exercises (ditching, fire fighting, evacuation, emergency equipment practical, etc.).
  • Equip trainees with how to better handle all emergency situations and how to survive the elements after evacuation until rescues arrives.

For whom

The course is designed for

  • Young school leavers and graduates who wish to start a career in cabin operations.
  • Experienced Cabin Crew members, instructors, newly assigned crew members on the job.

Course Content

  • General Aircraft Knowledge
  • Air Law and Procedure
  • Operational and Dispatch Procedure
  • Communication
  • Meteorology
  • Aviation Physiology and Psychology
  • First Aid in Aviation Medicine
  • S.E.P [Emergency Procedure/Safety and Survival]
  • Aviation Security
  • Dangerous Goods
  • Health and Beauty therapy
  • Service Procedure
  • Passenger Care and Psychology
  • Feedback
  • Crew Resource Management

Course Methodology

Lectures, Case study and syndicate exercise. Role-plays and Audio Visual – Aids would be utilized to re-inforce these learning techniques. Experiential learning would be emphasized as much as possible in order to ensure interaction. There would also be practical demonstrations and simulation exercises.

Course Details


N250,000 – (Covering tuition fee, course materials, practical demonstrations and certificates)

N34,500– (Medicals, subject to change)

N50,000 – (NCAA Examination and Licensing fee, subject to change)