Cabin Crew Training Ab-Initio Programme

Course Objectives

At the end of the programme, participants should be able to

  • Deliver exceptional and unforgettable customer service, meet and exceed in flight safety and service needs of customers.
  • Handle and manage all difficult customer’s complaints, objections and queries.
  • Understand the psychology of individual differences, cultural diversities and the importance of quality service delivery despite these barriers.
  • Prepare pre-flight passenger handling plans.
  • Handle emergency situations through simulation exercises (ditching, fire fighting, evacuation, emergency equipment practical, etc.).
  • Equip trainees with how to better handle all emergency situations and how to survive the elements after evacuation until rescues arrives.

For whom

The course is designed for

  • Young school leavers and graduates who wish to start a career in cabin operations.
  • Experienced Cabin Crew members, instructors, newly assigned crew members on the job.

Course Content

  • General Aircraft Knowledge
  • Air Law and Procedure
  • Operational and Dispatch Procedure
  • Communication
  • Meteorology
  • Aviation Physiology and Psychology
  • First Aid in Aviation Medicine
  • S.E.P [Emergency Procedure/Safety and Survival]
  • Aviation Security
  • Dangerous Goods
  • Health and Beauty therapy
  • Service Procedure
  • Passenger Care and Psychology
  • Feedback
  • Crew Resource Management

Course Methodology

Lectures, Case study and syndicate exercise. Role-plays and Audio Visual – Aids would be utilized to re-inforce these learning techniques. Experiential learning would be emphasized as much as possible in order to ensure interaction. There would also be practical demonstrations and simulation exercises.

Course Details

Fees

N150,000 – (Covering tuition fee, course materials, pratical demonstrations, certificates, coffee and lunch)

N50,000 – (NCAA Examination and Licensing fee, subject to change)