Customer Service Course
On completion of the training participants should be able to: Have a general overview and understanding of the corporate environment. Have enhanced customer service skills. Have enhanced job seekers'profile in the employment market. Be able to relate with customers on a more professional level by possessing better communication skills.
Course Content
Course Introduction.
Measuring Customer Service Effectiveness.
Communication Skills and Customer Contact Technicalities.
Dealing with Difficult Customers and Managing Client Complaints.
Exceeding Customer Expectations.
Customer Recovery.
Personal Branding versus Brand Image.
New Trends in Customer Service.
Managing Stress.
Contact Us for More Information
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